Customer Success Engineer | Careers

We are looking for a senior technical product expert who helps customers get most out of Webclew. This role leads customer success, supports sales through technical demos, and translates customer insights into product feedback.

Who we are

You probably spend a few hours on your phone every day. No judgement. So do we.

Every tap sets off data flows across hundreds of specialized components, like analytics, ad networks, consent banners, and social media pixels. They power customer understanding and marketing. They can also leak user data, break silently, and create compliance exposure.

Webclew shows companies what their web and mobile apps actually do. We surface every data flow, classify every vendor, and continuously validate behavior against performance and compliance requirements. What used to take developers and privacy experts weeks now gets done for every app release in hours.

Why join

Founded by experienced privacy experts and product builders, Webclew is growing fast and ready to scale. This is a rare opportunity to join early and take ownership of customer outcomes at large enterprise.

This function is currently handled by the CEO. You'll work directly with the founders and have a real say in the product roadmap. As we scale, this role can evolve into Technical Customer Success leadership or a Chief Product Officer.

What you do

Support technical sales

Demonstrate Webclew's value to prospects through product demos, technical deep dives, and proof-of-value tracks.

Lead customer onboarding and implementation

Guide customers from kick-off to first value. Define success criteria, configure accounts, and help customers understand the insights Webclew generates across their web and mobile products.

Drive customer adoption

Enable teams to use Webclew effectively, help customers interpret findings, and support them in operationalising insights across product, marketing and privacy teams.

Maintain vendor intelligence

Enrich Webclew's proprietary network traffic classification database by orchestrating agentic data collection flows and auditing database quality.

Translate customer insight into product feedback

Turn customer questions and product feedback into clear signals for the engineering team.

Who you are

At Webclew, mindset beats pedigree. This role is unique and sits between product, engineering and customers. We are looking for someone with strong curiosity, technical intuition and a passion for solving complex problems.

You are comfortable in customer-facing situations and enjoy supporting technical conversations with prospects and customers.
You can clearly explain complex systems and translate technical concepts into understandable business outcomes during demos, onboarding sessions and product discussions.
You understand modern web and mobile tracking ecosystems, including how analytics tools, advertising vendors and third-party SDKs interact with consent signals and privacy requirements.
You work in a structured and precise way. You keep environments, audit results and vendor mappings accurate and up to date.
You enjoy improving systems and processes and naturally look for ways to make workflows more efficient.
You collaborate easily with engineers, product managers and commercial teams.
You learn quickly. Coding or database experience is a plus, but curiosity and problem-solving ability matter more.
You're fluent in English, French, or Dutch. Other languages are a plus.
You get energised by a fast-moving startup and take ownership without waiting to be told.

You get

A competitive salary with extensive benefits.
The opportunity to build deep subject-matter expertise in data protection, ad tech, and app development.
Direct access to the founders and close collaboration with engineering teams.
A front-row seat to how a highly technical product is built, delivered and adopted by enterprise customers.
The opportunity to shape how Webclew works with customers.
A clear growth path as Webclew scales. This role can evolve into Chief Product Officer or Technical Customer Success leadership as we build out these functions.
A flexible and hybrid working culture focused on outcomes.

On a final note, we hire for mindset, curiosity, and energy, not years of experience. We welcome talent from all backgrounds and encourage people of all identities and experience levels to apply, even if you're not sure you meet every requirement.